Career Collective FAQ

Everything you need to know about Basecamp Outdoor’s coaching, mentorship, and career support platform.

General

What is The Career Collective?

The Career Collective is Basecamp Outdoor’s expert-led career coaching and mentorship platform — the only one built specifically for the outdoor industry. Whether you’re new to the field or a seasoned pro navigating your next chapter, we offer 1:1 sessions with career coaches, mentors, and industry experts who know this space inside and out.

Is it free to use?


No — the Career Collective is a paid service. When you book a session, you’re investing in personalized time with an experienced professional. However, our broader Basecamp community offerings — including our Facebook group, Office Hours events, and outdoor industry job postings — remain free and accessible to all.

How does it work?


It’s easy:

  1. Choose your expert — a coach, mentor, or industry expert.

  2. Select a service — from resume revamps to job search strategy.

  3. Book your session — you’ll receive confirmation within 48 hours.

  4. Meet on Zoom — and start working toward your next career milestone.

How is a Career Coach different from a Mentor or Industry Expert?

  • Career Coaches ($$$) offer deep, transformational guidance with robust deliverables. Great for major transitions or big-picture goals.

  • Career Mentors ($$) provide targeted, practical advice grounded in recruiting and HR experience.

  • Industry Experts ($-$$$) give niche-specific guidance based on years of real-world experience in a particular outdoor sector.

Can I contact someone at Basecamp for help?


Yes!

  • General Career Collective questions: jess@wearetheoutdoorindustry.com

  • Website or tech issues: hello@wearetheoutdoorindustry.com

  • Interested in becoming a coach, mentor, or expert? Coming Soon

WORKING WITH A COACH OR MENTOR

What should I expect from a session?
Sessions are personalized to your goals, but generally include:

  • Expert support tailored to your situation

  • Clear action steps

  • Honest, encouraging feedback

  • Follow-up resources or session recaps, depending on your service level

What happens after I book?
You’ll receive a confirmation email within 48 hours (often sooner). Your coach will reach out to coordinate the session and send any pre-session materials.

I haven’t heard from my coach — what do I do?

  • Step 1: Check your spam/junk folder for emails from Basecamp Outdoor.

  • Step 2: If you still haven’t heard back within 48 business hours, contact us at hello@wearetheoutdoorindustry.com

Can I preview or chat with a coach before booking?
No free consults are offered at this time. However, every coach has a detailed profile with bios, specialties, and client feedback to help you choose the right fit.

How do Resume & LinkedIn services work?
You’ll submit your current resume and job goals ahead of time. Depending on your package, your coach will offer:

  • A live review session via Zoom

  • Revisions and edits via email

  • Final drafts and optimization tips (for higher-tier services)

Note: Coaches do not access your LinkedIn profile directly. You’ll make updates based on their feedback.

SCHEDULING, RESCHEDULING & REFUNDS

How far in advance do I need to book?
Appointments must be booked at least 48 hours in advance to ensure proper preparation time.

Can I reschedule my session?
Yes!

  • You can reschedule up to 48 hours in advance.

  • For emergencies within 48 hours, email us at hello@wearetheoutdoorindustry.com as soon as possible.

  • Missed sessions without notice are non-refundable.

What is your refund policy?
We aim to ensure your satisfaction. If something isn’t right, contact us at hello@wearetheoutdoorindustry.com